Terms and
Conditions
Communicating
During Stages of the Project
You will be notified by e-mail when
an update is completed as per your
request, and as each phase of the
project is completed. You should also
reference the Client Login Area for your
project's current status and history
notes.
You must establish ONE point of
contact! The point of contact ("POC") is
the one person from your
company that will work and communicate
directly with the Web Design/Development
Team. This is very important. Having
more than one POC can lead to confusion
and extra development time!
Billing and Payments
One-half of the total invoice is due
upon commencement of the project.
The remaining one-half of said fee is
due and payable when work is completed
and shall be received before website is
uploaded to it's final destination.
If you request additional work beyond
the scope of the original proposal, your
overall cost will increase, and the
development time will be adjusted (most
likely affecting/delaying the project
completion deadline).
No checks will be accepted; we accept Debit and
Credit Card Online payments Only!
For hourly priced work, you will be
billed by the minute - NO rounding.
We send out electronic invoices for
payment by e-mail, with fax and/or print
confirmation.
If your credit card is rejected, your
work will not be release until full
payment has been received.
We prefer instant message and e-mail
communication, which helps facilitate
the documentation of design/project
discussions. We realize that this may
not always be appropriate, and will
schedule phone conversations as needed.
You can always call in an emergency
situation.
You will be billed hourly for
technical/troubleshooting phone
correspondences after the first hour. We
are consultants and our time is as
valuable as yours. E-mail correspondence
is free.
We are available by e-mail 24 hours a
day and by phone from 8:30am-5:30pm. We
can of course schedule a time outside of
this range if needed.
For further information, contact us:
support@cyclonewebdesigns.com. |
